FAQs
Questions? Good.
Short answers about the books, buying, downloads, and refunds. The policies have the longer versions.
The books
What kind of books does Cloudy Reads publish?
Warm, easy-to-read digital books about kindness, empathy, human connection, giving, and supporting people through hard times. Each one mixes real, sourced stories with practical ideas you can use the same day.
Are the stories true?
The real stories are true and sourced at the back of every book. When we use an everyday scenario to illustrate a point, it's clearly labelled as an illustrative example, never presented as fact.
Which book should I start with?
The Little Things That Matter is the gentlest start. If someone you love is struggling right now, go straight to When Life Gets Heavy. The Human Connection is our most complete single book, and Give Well is for donating and fundraising. Want everything? The Complete Collection has all five plus an exclusive 52-week program.
Why do the books cost different amounts?
The higher-priced titles are longer and include more: more true stories, named frameworks, guided reflections, and fill-in tools. The Human Connection adds three companion resources.
Buying and delivery
How does buying work?
Choose a book, optionally add the Kindness Companion, and pay securely on Stripe Checkout. We never see your full card number. Right after payment, we email you a secure download link.
What do I need to read them?
Any phone, tablet, computer, or e-reader that opens PDFs. No app, no subscription, no account.
How long does my download link last?
Seven days. If it expires, use Find my downloads and we'll email a fresh link to the address you paid with.
Is the Kindness Companion required?
No. It's an optional $15 printable workbook, unchecked unless you choose it. It's added once per order, however many books you buy.
Refunds and support
Can I get a refund?
If a file won't open, or you bought the wrong title and haven't downloaded it, email us and we'll refund or replace it. Once a file has been downloaded we generally can't refund it, except where the law says otherwise. See the refund policy for details.
Can I share a book?
Each copy is licensed to the buyer for personal use, so please don't forward the file. If someone else would enjoy it, they can pick up their own copy. Need copies for a team or group? Write to us.
How do I reach you?
Use the contact form or email support. A real person answers within one to two business days.
Still have a question?
A real person replies within one to two business days.